Overview
At Classic Textiles, we aim to provide you with high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our return policy below:
Notification and Agreement to Return:
Returned goods will only be accepted for refund or replacement if we have been notified prior to the goods being returned and if we have agreed to the return of the goods.
Restocking Fees:
Any returned goods are subject to a restocking fee of up to 20% at our discretion, if the reason for the return is not a fault on our part.
If we determine that the return is due to a fault on our part (e.g., damaged or incorrect items), we will refund the cost of the products only, without applying a restocking fee.
Refunds:
If a refund is approved for returned goods, it will be limited to the price paid for the products only and will not include any amounts paid for delivery, unless we deem it appropriate to refund the delivery charge as well.
Replacements:
If a replacement is requested for returned goods, the value of the replacement will be no more than the price paid for the returned goods.
Delivery of replacement goods will be charged to the customer unless we determine that we should cover the cost of delivery due to goodwill or any other reason of our choosing.
Condition of Returned Goods:
Refund or replacement is subject to us receiving the returned goods in satisfactory condition.
If we do not receive the returned goods, or if they are deemed to be in unsatisfactory condition, we are under no obligation to refund or replace the items.
Shipping Policy:
All orders are processed as soon as possible. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. In the event of a significant delay, we will notify you via email.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Please note that delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.
International Shipping:
We currently ship to select international destinations. International shipping rates and delivery times will be calculated once the order is received. Customers are responsible for any customs duties or taxes applicable to their order.
Lost or Damaged Shipments:
If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us:
If you have any questions regarding returns or need assistance, please contact us on 0141 353 4742 or email us at ku.ca.asg@tac